Privacy Policy | SmartCamCare - CAM HELP DESK LLC

CAM HELP DESK LLC ("Company", "We", "Us", or "Our") operates smartcamcare.live ("Website"). This Privacy Policy outlines our standards for collecting, managing, utilizing, and safeguarding personal data when you interact with our independent consultation services.

1. Information We Collect

We collect only the minimal data strictly required to deliver personalized advisory sessions:

Contact Details: Your name, phone number, and email address when scheduling a phone or video consultation callback.
Device Details: Make, model, and physical mounting configuration (e.g. Ring Video Doorbell Wired vs. Battery) voluntarily submitted by you.
Transactional Billing Data: Payment details (processed directly via PCI-DSS compliant payment gateways). We never store raw credit card numbers on our servers.
Technical Browsing Data: Standard server log details, including IP address, browser type, and operating system, used solely for web security and spam mitigation.

2. Strict "No Remote Device Access" Guarantee

Our operational model is strictly limited to verbal and visual DIY consultation. We do not deploy remote access tools (such as AnyDesk, TeamViewer, or LogMeIn) and will never ask you for your private Wi-Fi passwords, hardware master passwords, or Amazon/Ring account credentials.

3. How We Use Your Information

4. Non-Sale of Personal Information (CCPA Compliance)

We do not sell, rent, lease, or monetize your personal information to third-party data brokers, marketers, or external advertisers. Under the California Consumer Privacy Act (CCPA), California residents have the absolute right to know that their data is never sold by CAM HELP DESK LLC.

5. Third-Party Service Providers

We may share minimal data with trusted third-party providers solely to facilitate operational fulfillment (such as merchant payment processing, telephonic communication routing, and secure cloud hosting). All providers are contractually obligated to maintain strict data confidentiality.

6. Data Retention & Security

We apply standard administrative and technical safeguards to prevent unauthorized access, alteration, or disclosure of collected user contact details. Contact submissions are retained only as long as necessary to complete consultation fulfillment and tax accounting obligations.

7. Privacy Inquiries & Data Rights

If you wish to review, update, or request the deletion of any personal contact details provided during consultation, please contact our designated compliance officer:

CAM HELP DESK LLC
Attn: Privacy Compliance
7579 Poinsettia Dr, Sacramento, CA 95829
Toll-Free Phone: (844) 668-4815
Email: support@smartcamcare.live