Pricing & Refund Policy
At Streamernet info private limited, we believe in complete transparency regarding our services.
Pricing Policy
- The initial online diagnostic steps and DIY guides provided on our website are 100% Free.
- If you are unable to address the concern yourself and choose to connect with our live consultant via chat for guided assistance, it is a Paid Consultation Service.
- Our consultants will clearly quote the exact session fee in the chat before any guidance begins. You are under no obligation to proceed if you do not agree to the quoted fee.
Consultation Fee Structure
Fees are based on the complexity of the issue and are quoted per session:
| Issue Type |
Starting Fee |
| Camera / Doorbell Offline in App |
$24.99 |
| Device Not Connecting to WiFi |
$29.99 |
| Live View / Feed Not Loading |
$34.99 |
| Help With New Device Setup |
$39.99 |
| General Consultation |
$19.99 |
* Final fee may vary based on issue complexity. Consultant will confirm before proceeding.
Cancellation & Refund Policy
- 100% Money-Back Guarantee: If our consultant is unable to address the primary concern you requested guidance for, you will not be charged, or you will receive a full refund.
- Refund Window: Customers can request a refund within 7 days of the original transaction if the same issue reoccurs.
- How to Request a Refund: To initiate a refund, please contact us at support@smartcamcare.live. Refunds are processed back to the original method of payment within 5-7 business days.